TERMS AND CONDITIONS
Effective Date: These Terms and Conditions were last updated on July 24, 2020.
GOUTRU LLC (“we”, “us”, “our”) is a company organized and existing under the laws of the State of Florida and owns and operates the website with the URL “www.goutru.com” and the mobile application named “Goutru” (collectively referred to as the “Goutru Platform”).
We kindly request that you carefully read this document through where we state our rights and obligations as well as yours in your capacity as users of the Goutru Platform.
BY ACCESSING, VISITING, BROWSING OR USING THE GOUTRU PLATFORM, YOU AGREE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS, DO NOT ACCESS OR USE THE GOUTRU PLATFORM. GOUTRU LLC RESERVES THE RIGHT, WITH OR WITHOUT NOTICE, TO MAKE CHANGES TO THESE TERMS AND CONDITIONS AT GOUTRU LLC’S DISCRETION. YOUR CONTINUED USE OF THE GOUTRU PLATFORM CONSTITUTES YOUR ACCEPTANCE OF SUCH CHANGES.
GOUTRU LLC (“we”, “us”, “our”) is a company organized and existing under the laws of the State of Florida and owns and operates the website with the URL “www.goutru.com” and the mobile application named “Goutru” (collectively referred to as the “Goutru Platform”).
We kindly request that you carefully read this document through where we state our rights and obligations as well as yours in your capacity as users of the Goutru Platform.
BY ACCESSING, VISITING, BROWSING OR USING THE GOUTRU PLATFORM, YOU AGREE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS, DO NOT ACCESS OR USE THE GOUTRU PLATFORM. GOUTRU LLC RESERVES THE RIGHT, WITH OR WITHOUT NOTICE, TO MAKE CHANGES TO THESE TERMS AND CONDITIONS AT GOUTRU LLC’S DISCRETION. YOUR CONTINUED USE OF THE GOUTRU PLATFORM CONSTITUTES YOUR ACCEPTANCE OF SUCH CHANGES.
1. Definitions:
a. Service(s): Refers to the online services provided to you through the Goutru Platform, including the access to information about the people who are granted access to your residence. b. User or you: Refers to all individuals visiting the Goutru Platform, the persons or entities that register to use the Goutru Platform, and the persons or entities that use a QR code generated through the Goutru Platform to get access granted to a residence.
a. Service(s): Refers to the online services provided to you through the Goutru Platform, including the access to information about the people who are granted access to your residence. b. User or you: Refers to all individuals visiting the Goutru Platform, the persons or entities that register to use the Goutru Platform, and the persons or entities that use a QR code generated through the Goutru Platform to get access granted to a residence.
2. Eligibility:
The Goutru Platform is not intended to be used by children under the age of 18. Notwithstanding the foregoing, if you are under 18 but over the age of 13, you may use the Goutru Platform only with the consent of a parent or guardian. IN ANY CASE, YOU AFFIRM THAT YOU ARE OVER THE AGE OF 13, AS THE GOUTRU PLATFORM IS NOT INTENDED FOR CHILDREN UNDER 13.
The Goutru Platform is not intended to be used by children under the age of 18. Notwithstanding the foregoing, if you are under 18 but over the age of 13, you may use the Goutru Platform only with the consent of a parent or guardian. IN ANY CASE, YOU AFFIRM THAT YOU ARE OVER THE AGE OF 13, AS THE GOUTRU PLATFORM IS NOT INTENDED FOR CHILDREN UNDER 13.
3. Allowed use and Restrictions:
We grant you a non-exclusive, revocable, limited, non-transferable license to access and use the Goutru Platform for personal, non-commercial use. This license terminates immediately upon termination of the Services. You may not sell or modify the content or reproduce, display, publicly perform, distribute, or otherwise use the content in any way for any public or commercial purpose. You acknowledge that the code source, structure and format organization of Goutru Platform, constitute a valuable commercial secret owned by GOUTRU LLC, and you agree to not modify it, decompile it, dissemble or use techniques of reverse engineering, or try to decipher the code source of the Goutru Platform, except if it is expressly authorized by GOUTRU LLC. Additionally, you agree to follow our instructions regarding your use of any of the products of the Goutru Platform including, but not limited to, any instructions we provide to you.
We grant you a non-exclusive, revocable, limited, non-transferable license to access and use the Goutru Platform for personal, non-commercial use. This license terminates immediately upon termination of the Services. You may not sell or modify the content or reproduce, display, publicly perform, distribute, or otherwise use the content in any way for any public or commercial purpose. You acknowledge that the code source, structure and format organization of Goutru Platform, constitute a valuable commercial secret owned by GOUTRU LLC, and you agree to not modify it, decompile it, dissemble or use techniques of reverse engineering, or try to decipher the code source of the Goutru Platform, except if it is expressly authorized by GOUTRU LLC. Additionally, you agree to follow our instructions regarding your use of any of the products of the Goutru Platform including, but not limited to, any instructions we provide to you.
4. Intellectual Property Owned by Us:
You acknowledge that we own all proprietary rights in and to the Goutru Platform, including, but not limited to, any patents, trademarks, service marks, and copyrights.
You acknowledge that we own all proprietary rights in and to the Goutru Platform, including, but not limited to, any patents, trademarks, service marks, and copyrights.
5. Password:
To subscribe to the Goutru Platform, you may be required to choose a password. You agree to not share your password. Each subscription to the Goutru Platform is intended to be used only by one user. It is your responsibility to keep your Service password secure, you must notify us as soon as possible, if you know of any improper use of your password, and immediately change your password in the Service, or through the process of “remember password”.
To subscribe to the Goutru Platform, you may be required to choose a password. You agree to not share your password. Each subscription to the Goutru Platform is intended to be used only by one user. It is your responsibility to keep your Service password secure, you must notify us as soon as possible, if you know of any improper use of your password, and immediately change your password in the Service, or through the process of “remember password”.
6. Modifications of the Goutru Platform:
We may modify, update, or discontinue the Services (including any of their portions or features) at any time without liability to you or anyone else. However, we will make reasonable efforts to notify you per email when we make changes. These Terms and Conditions apply to any improvement, actualization or new version of any of the products of the Goutru Platform that substitutes and/or complements the original product offered by us, unless such actualization has its separate licenses.
We may modify, update, or discontinue the Services (including any of their portions or features) at any time without liability to you or anyone else. However, we will make reasonable efforts to notify you per email when we make changes. These Terms and Conditions apply to any improvement, actualization or new version of any of the products of the Goutru Platform that substitutes and/or complements the original product offered by us, unless such actualization has its separate licenses.
7. General Rules of Behavior:
a. Compliance with Laws: In using the Service, you agree that you will comply with all applicable laws. b. You shall not use Goutru Platform in a way that:
a. Compliance with Laws: In using the Service, you agree that you will comply with all applicable laws. b. You shall not use Goutru Platform in a way that:
- Is illegal or in any way promotes any illegal activity.
- Encourages or commits terrorism, violence against persons, animals, or any kind of property either public or private.
- Infringes property rights of any kind of any other user or person.
- Infringes privacy rights of any other user or person.
- Interferes with the good performance of the Goutru Platform.
- Is contrary to the provisions in these Terms and Conditions.
- Performs any act of reproduction, distribution, copy, lease, sale, public communication, or transformation of the intellectual property accessible through Goutru Platform.
c. Safety Measures: You shall not deactivate or avoid in any way the safety measures of Goutru Platform.
8. Specific conditions according to the type of user:
a. If you are a Condominium or Building Administration, the following conditions apply:
a. If you are a Condominium or Building Administration, the following conditions apply:
- The Condominium or Building Administration shall be in responsible for the incorporation or disincorporation of the persons that may use the Goutru Platform to grant access to visitors of such Condominium.
- For a resident to authorize the entry of guests to their residence using the Goutru Platform, the resident must enter such guest’s information on the Goutru Platform. The Goutru Platform will generate a QR code, which the resident will be able to send to his guest. The Condominium or Building Administration is responsible for validating a guest’s identity and comparing it to the identity of the person that has been previously authorized as a guest by the resident, before granting access to such visitor.
b. If you are a Resident of a Condominium that has subscribed to our Services, the following conditions apply:
- You are solely responsible for sending the QR code that will be generated on the Goutru Platform to such intended guest.
- We are not responsible for whom your guest, or the person you sent the QR code to, shares such code with.
9. Termination and Removal:
If you wish to terminate our Services, you can do it by notifying us at any moment and cancelling your Goutru Platform account. Your notification must be sent in writing per email, to the address specified in Section 21 below. We reserve the right to terminate the Services and remove any of your information at any time in our discretion. Additionally, we are able to terminate our Services immediately in the event that you:
If you wish to terminate our Services, you can do it by notifying us at any moment and cancelling your Goutru Platform account. Your notification must be sent in writing per email, to the address specified in Section 21 below. We reserve the right to terminate the Services and remove any of your information at any time in our discretion. Additionally, we are able to terminate our Services immediately in the event that you:
- Breach any provisions of these Terms and Conditions (or act in a way that clearly indicates that you intend to do so; or
- If we are compelled by Law or a legal authority to do so; or
- If we stop rendering the services to the Condominium or Building Administration; or
- If the rendering of the Services, in our sole opinion, stops being viable; or
- At any time, upon thirty (30) days written notice to you
10. No Warranties:
WE CANNOT WARRANT THAT YOU OR A RESIDENT’S GUESTS WILL USE THE GOUTRU PLATFORM APPROPRIATELY. EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE MATERIAL ON ANY OF THE PRODUCTS OF THE GOUTRU PLATFORM (INCLUDING ALL CONTENT, SOFTWARE, FUNCTIONS, SERVICES, MATERIALS, AND INFORMATION MADE AVAILABLE HEREIN OR ON THE GOUTRU PLATFORM ITSELF) ARE PROVIDED AS IS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
WE CANNOT WARRANT THAT YOU OR A RESIDENT’S GUESTS WILL USE THE GOUTRU PLATFORM APPROPRIATELY. EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE MATERIAL ON ANY OF THE PRODUCTS OF THE GOUTRU PLATFORM (INCLUDING ALL CONTENT, SOFTWARE, FUNCTIONS, SERVICES, MATERIALS, AND INFORMATION MADE AVAILABLE HEREIN OR ON THE GOUTRU PLATFORM ITSELF) ARE PROVIDED AS IS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
11. Limitation of Liability:
YOU ASSUME FULL RESPONSIBILITY RESULTING FROM YOUR USE OF ANY OF THE PRODUCTS OF THE GOUTRU PLATFORM. UNDER NO CIRCUMSTANCES SHALL WE OR ANY OF OUR MEMBERS, OFFICERS, EMPLOYEES OR REPRESENTATIVES BE LIABLE FOR ANY INDIRECT, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES EVEN IF WE OR ANY OF OUR MEMBERS, OFFICERS, EMPLOYEES OR REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY IN ANY EVENT IS LIMITED TO THE AMOUNT, IF ANY, ACTUALLY PAID FOR USE OF THE GOUTRU PLATFORM FOR A ONE MONTH PERIOD ENDING ON THE DATE A CLAIM IS MADE, AND YOU HEREBY RELEASE US, OUR MEMBERS, OFFICERS, EMPLOYEES AND REPRESENTATIVES FROM ANY AND ALL OBLIGATIONS, LIABILITIES, AND CLAIMS IN EXCESS OF THIS LIMITATION.
YOU ASSUME FULL RESPONSIBILITY RESULTING FROM YOUR USE OF ANY OF THE PRODUCTS OF THE GOUTRU PLATFORM. UNDER NO CIRCUMSTANCES SHALL WE OR ANY OF OUR MEMBERS, OFFICERS, EMPLOYEES OR REPRESENTATIVES BE LIABLE FOR ANY INDIRECT, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES EVEN IF WE OR ANY OF OUR MEMBERS, OFFICERS, EMPLOYEES OR REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY IN ANY EVENT IS LIMITED TO THE AMOUNT, IF ANY, ACTUALLY PAID FOR USE OF THE GOUTRU PLATFORM FOR A ONE MONTH PERIOD ENDING ON THE DATE A CLAIM IS MADE, AND YOU HEREBY RELEASE US, OUR MEMBERS, OFFICERS, EMPLOYEES AND REPRESENTATIVES FROM ANY AND ALL OBLIGATIONS, LIABILITIES, AND CLAIMS IN EXCESS OF THIS LIMITATION.
12. Indemnity:
You agree to indemnify and hold us, and our members, officers, employees, and representatives harmless from any and all losses (including, but not limited to, attorney fees) resulting from any claims that you assert, or may assert, based on or relating to your use, or the use of any individual using your password, of the Goutru Platform. You further agree to indemnify and hold us, and our directors, officers, employees, and representatives harmless from any and all losses resulting from claims of third parties (including, but not limited to, attorney fees) that result in whole or in part from violations by you, or any individual using your password, of any of the terms of these Terms and Conditions
You agree to indemnify and hold us, and our members, officers, employees, and representatives harmless from any and all losses (including, but not limited to, attorney fees) resulting from any claims that you assert, or may assert, based on or relating to your use, or the use of any individual using your password, of the Goutru Platform. You further agree to indemnify and hold us, and our directors, officers, employees, and representatives harmless from any and all losses resulting from claims of third parties (including, but not limited to, attorney fees) that result in whole or in part from violations by you, or any individual using your password, of any of the terms of these Terms and Conditions
13. Links:
You acknowledge that we have not reviewed the content of all sites linked to or from the Goutru Platform and that we are not responsible for the content of any of those sites and do not take responsibility for them or endorse them.
You acknowledge that we have not reviewed the content of all sites linked to or from the Goutru Platform and that we are not responsible for the content of any of those sites and do not take responsibility for them or endorse them.
14. Privacy:
We have a privacy policy that sets forth the obligations of you and us with respect to the personal information collected through the Goutru Platform. You must read the privacy policy located at the registration form
We have a privacy policy that sets forth the obligations of you and us with respect to the personal information collected through the Goutru Platform. You must read the privacy policy located at the registration form
15. Technical Service:
if you need technical assistance, please contact us through our web page.
if you need technical assistance, please contact us through our web page.
16. Availability of the Service:
We intend the Goutru Platform to be available twenty (24) hours a day, seven days a week, however, it is possible that in some occasions it cannot be available in order to perform maintenance or other development. If by any reason the Goutru Platform must interrupt the Services for periods longer than those normally expected, we will make our best effort in order to notify you in advance about the details of such activity.
We intend the Goutru Platform to be available twenty (24) hours a day, seven days a week, however, it is possible that in some occasions it cannot be available in order to perform maintenance or other development. If by any reason the Goutru Platform must interrupt the Services for periods longer than those normally expected, we will make our best effort in order to notify you in advance about the details of such activity.
17. Survivability:
The ownership and intellectual property rights provisions set forth in these Terms and Conditions, and any other provisions that by their sense and context in intended to survive, shall survive the termination of these Terms and Conditions and any obligations hereunder for any reason.
The ownership and intellectual property rights provisions set forth in these Terms and Conditions, and any other provisions that by their sense and context in intended to survive, shall survive the termination of these Terms and Conditions and any obligations hereunder for any reason.
18. Applicable law:
These Terms and Conditions shall be ruled and construed according to the laws of the State of Florida, United States of America.
These Terms and Conditions shall be ruled and construed according to the laws of the State of Florida, United States of America.
19. Severability:
The unenforceability or invalidity of any term, provision, section, or subsection of these Terms and Conditions shall not affect the validity or enforceability of any remaining terms, provisions, sections, or subsections of these Terms and Conditions, but such remaining terms, provisions, sections or subsections shall be interpreted and construed in such a manner as to carry out fully the intention of the parties hereto.
The unenforceability or invalidity of any term, provision, section, or subsection of these Terms and Conditions shall not affect the validity or enforceability of any remaining terms, provisions, sections, or subsections of these Terms and Conditions, but such remaining terms, provisions, sections or subsections shall be interpreted and construed in such a manner as to carry out fully the intention of the parties hereto.
20. Entire Agreement:
These Terms and Conditions embody the entire agreement and understanding between you and us, and supersede all prior agreements, representations, and understandings between you and us relating to the subject matter of these Terms and Conditions.
These Terms and Conditions embody the entire agreement and understanding between you and us, and supersede all prior agreements, representations, and understandings between you and us relating to the subject matter of these Terms and Conditions.
21. Notices:
All notices to us shall be emailed to support@goutru.com
All notices to us shall be emailed to support@goutru.com
22. SMS Terms & Conditions
- SMS Consent Communication:
Information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
- Types of SMS Communications:
If consent has been given to receive text messages from GOUTRU LLC, messages may be received related to the following:
Verification code:
[GOUTRU LLC] Hi Simón , your verification code is 586120. Use this code to access your account. This code will expire in 60 minutes. Reply STOP to opt out.
Arrival Notification :
[GOUTRU LLC] 05:50 pm (2025-08-12)
Your guest Elias Doe (Guest) has arrived and has been Admitted
Miami Lux Homes (DEMO) Reply STOP to opt out.
- Message Frequency:
Message frequency may vary depending on the type of communication.
- Potential Fees for SMS Messaging:
Standard message and data rates may apply, depending on the carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
- Opt-In Method:
Opt-in to receive SMS messages from GOUTRU LLC can be done in the following ways:
Selecting opt-in on GOUTRU APP Settings.
- Opt-Out Method:
Opting out of receiving SMS messages can be done at any time by replying “STOP” to any SMS message received. Alternatively, direct on GOUTREU APP Settings.
- Help:
For any issues, reply with the keyword HELP. Alternatively, help can be obtained directly from us at www.goutru.com
Additional Options:
If SMS messages are not desired, the SMS consent box on forms can be left unchecked.
- Standard Messaging Disclosures:
Message and data rates may apply.
Opt out at any time by texting “STOP.”
For assistance, text “HELP” or visit our [Privacy Policy] and [Terms and Conditions] pages.
Message frequency may vary
If you opt to receive SMS notifications, you authorize GOUTRU LLC to send text messages to the phone number you provide. Standard messaging and data rates from your carrier may apply, and you are solely responsible for any such charges. You may disable SMS notifications at any time through your account settings or by contacting us at the email address specified in Section 21. GOUTRU LLC will use SMS notifications solely for purposes related to the Services, and will not share your phone number with third parties for marketing purposes without your consent.